At Car Planet, we strive to provide first-class customer satisfaction, but we understand that occasionally, expectations may not be met. If this happens, we encourage you to contact our team to resolve the issue promptly.
For non-regulated matters such as issues related to the dealership, sales, or aftersales, please contact us with details and any supporting documentation via:
Our management team is committed to resolving issues quickly, often within 48 hours, ensuring a positive outcome for our customers.
For complaints relating to finance or insurance (FCA-regulated activities), please contact Automotive Compliance Ltd directly:
If we are unable to resolve your complaint within 8 weeks, you may refer your case to the Financial Ombudsman Service. This is a free service, and you can contact them at:
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